Refund Policy

Subscription Payments

Subscription fees are charged according to the plan and billing cycle selected by the customer.

Because Creatora AI provides access to digital software services and paid platform features following successful payment, subscription payments are generally non-refundable after the applicable paid service period has started, except where otherwise required by applicable law or expressly provided under this policy.

Duplicate or Incorrect Charges

If you believe you were charged more than once for the same transaction or charged an incorrect amount, contact Creatora AI support so we can review the transaction.

• Duplicate charges for the same transaction
• An amount that differs from the amount presented for the purchase

After verification, eligible duplicate or incorrect charges may be refunded to the original payment method.

Payment Successful but Service Not Activated

If payment is successfully completed but the corresponding Creatora AI subscription, add-on, or paid feature is not activated because of a verified technical issue on Creatora AI’s side, contact support. We will first attempt to correct the issue and provide the purchased service. If the purchased service cannot reasonably be provided after verification, Creatora AI may provide an appropriate refund.

Refund Requests

Eligible refund requests should generally be submitted within 7 days of the relevant transaction. Submitting a request does not automatically guarantee a refund. Requests are reviewed case by case based on transaction details, service activation, duplicate charges, technical failures, paid-service usage, applicable law, and other relevant circumstances.

Non-Refundable Situations

Subject to applicable law, refunds generally are not provided solely because:

• You changed your mind after accessing the paid service.
• You did not use the subscription after activation.
• You forgot to cancel before a renewal.
• You no longer require the service.
• A third-party platform changed its features, API availability, permissions, or policies.
• You exhausted or consumed usage provided by a third-party service.

Nothing in this policy limits rights that cannot be restricted under applicable law.

BYOK and Third-Party Provider Charges

Creatora AI may support Bring Your Own Key (BYOK) and integrations with third-party AI or service providers. If you purchase credits, API usage, subscriptions, or other services directly from a third-party provider, those charges are not collected by Creatora AI. Creatora AI cannot issue refunds for those payments; contact the applicable provider about them.

Social Publishing Add-ons

If an optional social publishing or connected-account add-on is purchased through Creatora AI, refund eligibility is governed by this policy and the applicable subscription or add-on terms.

Refund Processing

Approved refunds are returned to the original payment method wherever applicable. After an approved refund has been initiated, it may take approximately 5–10 business days to appear. Actual timing depends on your bank, card issuer, UPI provider, or payment service provider.

Contact

For refund requests or payment questions, email support@creatora-ai.online or use our Contact page. See our Cancellation Policy for subscription cancellation details. Visit https://creatora-ai.online.